INTRODUCTION

Café del Mar Abu Dhabi values your privacy and is dedicated to protecting your personal information. ("Company", "we" or "us" or "Café del Mar Abu Dhabi") respects your privacy and is dedicated to preserving it through our adherence to this policy.

This policy outlines the sources of your data that we may acquire from you or that you may supply to us, as well as our procedures for collecting, using, storing, protecting, and disclosing such data.

Please carefully read this policy to understand our rules and practices regarding your information and how we will handle it. If you disagree with our rules and procedures, you have the option not to use our platforms. You agree to our privacy policy by accessing or using our platforms.

 

If you have any questions or concerns concerning this privacy statement or your personal information, please contact us using the information provided in the 'Contact Us' section.

 

WHAT INFORMATION WE COLLECT ABOUT YOU?

 

Personal information you give us

• We may collect the following types of information on or via our platforms:

• Information you submit by filling out forms. This may include information provided when registering to use our Website, subscribing to our service, registering for our newsletter, using the 'Contact Us' form, using the "Enquiry" forms, using the 'WeCare' form, using the careers portal or requesting additional services, entering a contest or promotion sponsored by us, or reporting a problem with our Website. Your name, email address, phone number, nationality, residence address, identification evidence (such as an Emirates ID or Passport), credit card details, partner-issued membership ID, and other personal information may be provided to us.

• We maintain records and copies of your correspondence when you contact us (including e-mail addresses). When you contact us, we keep records and copies of your correspondence (including e-mail addresses).

• Information you provide in questionnaires that prompt for feedback to help us better ourselves, as well as data of transactions you do on our Website and the fulfillment of your purchases. When placing an order or making a payment through our Website, you may be asked to supply financial information.

 

OTHER INFORMATION WE COLLECT

 

Other information that we may gather does not reveal your unique identity or is not directly related to you as an individual. When you use our service, we may automatically gather the following information:

• Your equipment, browsing activities, and browsing trends are automatically gathered while you travel across our websites.

• Usage information, request times, browser types, operating systems, IP addresses, and data gathered by cookies, web beacons, and other tracking technologies.

• Information about your visits to our Website, including as traffic statistics, location data, logs, and other communication data, as well as the resources you access and utilize on the Website.The information we collect automatically is statistical data. It helps us to improve our Website and to deliver a better and more personalized service by enabling us to:

·      Estimate our audience size and usage patterns.

·      Store information about your preferences, allowing us to customize our Website according to your interests.

·      Speed up your searches.

·      Recognize you when you return to our Website.

 

The technologies we use for this automatic data collection may include:

• Cookies: A cookie is a small piece of data that contains an identifier made up of letters and numbers that is transmitted by a web browser and saved on your computer. Cookies are employed as a dependable technique to remember information about you to make your interaction with our website as simple as possible. Cookies do not normally include any information that may be used to identify you personally, but personal information that we maintain about you may be connected to information stored in and collected through cookies.

• Flash Cookies: Some aspects of our Website may collect and store information about your preferences and navigation to, from, and on our Website using local stored objects (or Flash cookies). Flash cookies are not controlled by the same browser settings as browser cookies.

• Web Beacons: Pages of the Website and our e-mails may contain small electronic files known as web beacons (also known as clear gifs, pixel tags, and single-pixel gifs) that allow the Company to count users who have visited those pages or opened an e-mail, among other website statistics (for example, recording the popularity of certain website content and verifying system and server integrity). We use cookies for the following purposes:

 

• To recognize you when you visit our platforms and to assist you in navigating them; 

• To help determine if you are signed into our platforms:

• To save information about your preferences to tailor our platforms for you; 

• To safeguard and protect your user account and our platforms; and 

• To analyze the use and performance of our platforms.

 

INFORMATION WE RECEIVE FROM OTHERS

 

We collaborate with third parties and obtain information about you from them. We also gather personal information from persons who may refer you to our loyalty programs, goods, or services as a friend. We need these people to confirm that you want to hear from us.

 

WHAT ARE THE SOURCES OF YOUR PERSONAL DATA?

 

The sources of your personal data collected (collectively referred as “Platforms” in this policy) may include without limitation the following

• Café del Mar Abu Dhabi website: The websites that we established for you and that we operate. These include website that we operate under our own domains and web addresses (URLs) and our own micro-sites that are part of third-party social media networks such as Facebook or Instagram.

• Emails, text messaging services, and other electronic messages: This is your electronic text-based engagement with Café del Mar Abu Dhabi.

• Reservation Service: All correspondence between you and our reservation staff (e.g. phone, email, whatsapp etc.).

• Offline registration forms: These are paper registrations, surveys, or questionnaires collected by Café del Mar Abu Dhabi through registration forms, contests, events, and other promotions.

• Advertising:You might interact with one of our advertisements on our websites and apps and we might receive and collect this information.

• Data we create: Café del Mar Abu Dhabi may also create data about you, such as your reservation history.

• Data from other sources: These include social media networks, market research agencies, Café del Mar Abu Dhabi promotional partners, public sources, and data received when we acquire other companies.

• Third Party Partners: Online booking web sites or agents.

 

This policy does not apply to information collected:

• through any other means, including any other website operated by any third party; or

• by any third party, including through any application or content (including advertising) that may link to the Website.

 

WHY DO WE COLLECT AND HOW WE USE YOUR PERSONAL INFORMATION?

 

We use personal information for several legitimate interests, including to provide and improve our services, administer our relationship with you and our business.

To respond to any queries made by you:

We would need to collect and use the following personal information: name, email address, phone number, nationality and details of your enquiry.

In certain cases, your enquiry may relate to a specific service request, for example: requesting a copy of an invoice. For such requests, we need to use your personal information to help us respond to your request and to fulfil our contractual obligations under the requested service.

 

To provide you with information about Café del Mar Abu Dhabi’s latest offers:

It is in our legitimate business interests to send you information about Café del Mar Abu Dhabi’s services and latest offers. We use your personal information such as email ID and/ or contact number to share information relating to Café del Mar Abu Dhabi’s services and latest offers that may be of interest to you. In the event you prefer not to receive such information, you may opt-out by clicking – “Unsubscribe”.

 

To request your feedback, and to respond to complaints:

Your satisfaction is our utmost priority and we proactively take necessary steps to ensure you are well satisfied with our services.

To help us respond to your feedback or complaints, we would need to collect the following personal information: name, email ID, transaction details, and your feedback/ complaints in the submission form or through a survey after a dining experience.

We collect and use your personal information in pursuit of our legitimate business interests to address your concerns and to take necessary steps towards continual improvement. In the event you prefer not to receive such information, you may opt-out by clicking ‘Unsubscribe’

 

To establish a working relationship with corporate clients:

We collect/ receive personal information about you through one of the following channels:

• When you participate in any of our sales, marketing and thought leadership events organized or hosted by Café del Mar Abu Dhabi.

• When our sales executive or business leaders visit events organized by external organizations (including the company you represent);

• To invite you to future events, that may be of interest to you and/ or the company you represent; and to facilitate email campaigns carried out by our sales and marketing departments:

 

As part of our email campaigns, we track whenever you receive, open, click a link, or download any attachments from an e-mail you receive from Café del Mar Abu Dhabi. We will carry out automated profiling of such information to evaluate your interest in our service offerings or promotions. This processing will enable us to identify and target potential guests or business partners, tailor our marketing and provide you with relevant and timely content based on your interests, in pursuit of our legitimate business interests.

To comply with legal requirements and exercise or defend legal claims:

 

We may need to process and retain your personal information to comply with legal requirements to which we are subject (for example in relation to health and safety). It is in our legitimate interests to process personal information for the purposes of exercising and defending legal claims. Processing personal information may also be necessary to ensure compliance with the relevant legal and regulatory obligations.

 

To process your payments and protect against fraudulent transactions:

We may need to process your personal information to keep your payments safe and secure and protect against fraudulent transactions. It is in our legitimate interests to process personal information to keep your payments secure and to prevent fraud. Processing personal information in this way may also be necessary to ensure compliance with the relevant legal and regulatory obligations.

 

To comply with any opt-out or do-not-disturb requests we receive from you:

We understand that you may not prefer for us to contact you with any offers, promotions, or details of our products and services. In the event you opt out, we may be required to maintain information such as name, email ID/contact number, and the subscription(s) that you have opted out of to ensure compliance with your requests. Also, in the future, if you wish to hear from us, you may at any time, contact us to opt-in and we would be happy to keep you posted about our latest offers, promotions, and/ or details of our products and services.

 

 

 

HOW TO OPT OUT?

 

• Email: You can click on the unsubscribe link provided in the email you receive from us.

• SMS: You can follow the instructions provided in the messages you receive from us

• Applications: You may select the option provided within the application

• Contact us: You may contact us using the details provided in Section – ‘Contact us’.

 

WE SHARE THIS INFORMATION WITH?

 

• We value your information and we will never disclose personal information that we collect, or you provide as described in this privacy policy, However, We may share with government or regulatory request to comply with any court order, law or legal process

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If you would like more information on protection measures and transfer mechanisms, please contact us using the details provided in Section – ‘Contact us?’.

 

HOW LONG DO WE KEEP INFORMATION ABOUT YOU?

We will only keep your personal information for as long as is reasonably necessary taking into consideration our need to answer queries or resolve problems, any other purpose outlined above or to comply with legal requirements under applicable law(s). This means that we may retain your personal information for a reasonable period, for example, at the end of the contract with the guests you represent, or after your query has been addressed. In certain cases, we may retain your personal information for a longer period where extended retention periods are required by law or regulation and to establish, exercise or defend our legal rights. We will ensure that it is disposed of securely when it’s no longer needed.

For more information on where and how long your personal information is stored, and for more information on your rights of erasure and portability, please contact us using the details provided in Section – ‘Contact us’.

 

HOW SECURE IS YOUR INFORMATION?

 

Your personal data security is an important concern to us. We provide the utmost care in the secure transmission of your personal information from your computer, smartphone, and other electronic devices to our servers. We use industry security standards to safeguard the confidentiality of your information (e.g. firewalls, Transport Security Layer (“TLS”) etc.) and to make sure that your personal information is secure with us.

 

We have implemented and maintain appropriate technical and organizational security measures, policies, and procedures to protect your personal information from accidental loss, unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. All payment transactions are encrypted using TLS technology. Ex: Measures we take include:

 

• Placing confidentiality requirements on our staff and service providers;

• Restriction of access to your personal information to employees and third parties strictly on a need-to-know basis, such as to respond to your enquiry or request;

• Destroying or anonymizing personal information if it is no longer needed for the purposes for which it was collected; and

• Using secure communication channels for transmitting personal data.

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The safety and security of your information also depend on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

 

 

WHAT ARE YOUR RIGHTS?

 

If you are subject to laws that provide you with such rights, you may have certain rights in relation to your personal information given below.

If you wish to access any of these rights, we may ask you for additional information to confirm your identity and for security purposes, before disclosing personal information to you. We reserve the right to charge a fee where permitted by law, for example, if your request is manifestly unfounded or excessive.

The right to access

You have the right to obtain confirmation as to whether we process personal data about you, receive a copy of your personal data held by us, and obtain certain other information about how and why we process your personal data (like the information provided in this privacy statement).

The right to rectification

You have the right to request for your personal data to be amended or rectified where it is inaccurate (for example, if you change your name or address) and to have incomplete personal data completed.

The right to restrict the processing of personal data

You have the right to restrict our processing of your personal data in the following cases:

 

• Temporarily for a period when you have contested for the accuracy of the personal data;

• Temporarily for a period when you have objected for the legitimate interest identified by us,

• Your personal data have been unlawfully processed and you request the restriction of processing instead of deletion;

• The personal data are no longer necessary in relation to the purposes for which they were collected and processed but the personal data are required by you to establish, exercise or defend legal claims;

We can continue to use your personal information following a request for restriction, where:

• we have your consent; or

• to establish, exercise or defend legal claims; or

• to protect the rights of another natural or legal person.

The right to erasure (also known as ‘the right to be forgotten’)

You have the right to obtain deletion of your personal data in the following cases:

• The personal data are no longer necessary in relation to the purposes for which they were collected and processed;

• Our lawful basis for processing is consent, you withdraw consent and we have no other lawful basis for the processing;

• Our lawful basis for processing is that the processing is necessary for a legitimate interest pursued by us, you object to our processing and we do not have overriding legitimate grounds;

• You object to our processing for direct marketing purposes;

• Your personal data have been unlawfully processed; and

• Your personal data must be erased to comply with a legal obligation under EEA to which we are subject.

We are not required to comply with your request to erase personal information if the processing of your personal information is necessary:

• For compliance with a legal obligation; or

• For the establishment, exercise or defence of legal claims.

The right to object to the processing of personal data

You have the right to object to our processing of your personal data in the following cases:

• our lawful basis for processing is that the processing is necessary for a legitimate interest pursued by us; and our processing for direct marketing purposes.

The right to data portability

You have the right to receive your personal data provided to us and have the right to send the data to another organization (or ask us to do so if technically feasible) where our lawful basis for processing the personal data is consent or necessity for the performance of our contract with you and the processing is carried out by automated means.

The right to withdraw consent at any time (where processing is based on consent)

Where we process personal data based on consent, individuals have a right to withdraw consent at any time.

The right to lodge a complaint with a supervisory authority

If you are not content with how we manage your personal information, you can lodge a complaint with a supervisory authority in your country of residence, place of work or the country in which an alleged infringement of data protection law has occurred within the EEA. We sincerely hope that you will never need to, but if you do want to complain about our use of personal data, you can contact us in one of the ways mentioned in Section – ‘Contact Us’. We will look into and respond to any complaints we receive.

 

UPDATES ON POLICY

 

This policy may change from time to time. Your continued use of our platforms after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.